Introduction
This is the Privacy Policy of Kynd Naturopathy 65 335 832 381.
If you have any questions or require further information, please email Laura Besley at
laura@kyndnaturopathy.com.au
We understand how sensitive personal information is and are committed to maintaining your privacy.
Personal Information
If you engage with us using this website or become a client or customer, we may ask to collect the following information from you:
- Full name, date of birth, phone number, email address, residential addressInformation that allows us to tailor our content to your needs when you sign up for any of our events.
- Your IP address and information about your browsing history may help us to improve the usability and appeal of our website. More information about this is found in the Cookie section below.
- If you are an employee or contractor, or propose working with us in that capacity, information about your qualifications, skills and work experience may be required.
- If you are a supplier or prospective supplier, information about your skills, services, products and prices.
Collection and Use
Where practical, we will only collect personal information about you directly from you. However, in some circumstances, we may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, we will destroy or de-identify such information within a reasonable period.
We may collect your personal information by various means including when:
- You contact us with a question, comment or inquiry
- You subscribe to our newsletter
- You attend a webinar, seminar or event where we are hosting or presenting
- You correspond with us on a social media platform such as Facebook, LinkedIn, Instagram or similar sites
- You opt in to receive a free resource from us
- You book a consultation or purchase a product or service from us
- You share general information relating to your business or personal life
- You provide us with a testimonial
- We search your website or social media in preparation for working with you
- Our website automatically collects information about you and your activities on our site (including analytics and cookies)
- A third-party supplies information to us
We may collect and use your personal information in order to:
- Respond to your enquiries
- Provide you with our products or services at your request
- Monitor or improve the use of and satisfaction with our website, products or services
- Share the latest news and developments relevant to our work Let you know about our expertise, and products or services that may be of interest to you Relevant testing referrals/pathology
We may, from time to time, send you newsletters, invitations and updates about our services. We will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by replying to the message you received, or by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us. We will be required to contact you if you are a current client receiving treatment prescribed by us.
We will only collect your information:
- If we need it to provide you with information or services that you request
- If we are legally required to collect it
- If collecting the information is necessary to preserve life or keep someone safe from harm
- For necessary administrative processes if you become our client and if we believe we can demonstrate a legitimate interest in using your information for marketing purposes, although we will always give you the choice to opt out
Required Information
As a Naturopath working with you to resolve and assist your health needs, we will be required to collect your personal details. If you fail to provide the correct information, we may not be able to offer or limit specific services to you.
Sensitive Information
We understand that some information is particularly sensitive, and that you are trusting us to keep this information confidential. The sensitive information we collect from you may include:
- Personal and family medical history
- Your birth date
- Your lifestyle and diet
- Previous treatments
- Relationships
We will only collect sensitive information by methods that are reasonably secure, such as:
- Through our intake form and case notes in Cliniko when you book an appointment in telehealth via Cliniko or face to face when you send us information in an email. (Please note that email may not be sufficiently secure, if the information is extremely sensitive, ask us about alternative ways to share it with us.)
The reason why we collect your sensitive information is:
- So that we can provide you with the services you have requested from us to ensure that we provide you with the most appropriate services.
(Secure Storage of Sensitive Information)
We are committed to securely storing and handling your sensitive information.
Sensitive information may be stored online via Cliniko. You can visit their website to find out more about their security provisions.
Only your practitioner and authorised practitioners part of the team at Kynd Naturopathy have access to your sensitive information for efficient treatment and benefit.
Collection of Information from Minors
Sensitive information may be collected from children under the age of 18 in the following circumstances:
- In the presence of their parent or guardian, or
- With their parent of guardian’s full knowledge and consent
- All information collected from minors is securely stored in accordance with its privacy policy
Destruction of Sensitive Information
After 7 years, your file will be deleted from Cliniko. Information of minors will be kept for 7 years from the day they turn 18.
Disclosure of Information
We may disclose your information if required under the following circumstances:
- To provide you with the services you have requested
- To send you products that you have purchased
- Where disclosure is necessary to carry out your instructions such as corresponding with someone on your behalf, requesting pathology testing, ordering supplements
- Where we use supportive services to assist us in our business
- To engage in professional supervision, although any information we share under these circumstances is de-identified to preserve client confidentiality
- To refer you to other service providers at your request
You consent to us sharing relevant information [on a strictly need-to-know basis] with:
- People you authorise us to correspond with, as reasonably required to carry out your instructions
- Our employees / subcontractors
- Third party providers who assist with: accounting, administration, archiving, auditing, business consulting, email marketing, legal or financial advice, professional supervision, website maintenance, technological services
Legal Disclosure
We will also disclose your information if required by law in response to a subpoena, discovery request or a court order, in compliance with mandatory reporting obligations, or in circumstances permitted by the Privacy Act - for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity or misconduct of a serious nature, that relates to our work with you. We may also make a disclosure to an appropriate authority if we have serious concerns about your health, safety or wellbeing.
We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us with necessary business activities or the services we are providing to you. To the extent that we do share your information with third party service providers, we only do so if we are satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with us. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.
Security
Policy Statement
We take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.
Risk Management
We manage risks to your information by:
- Storing files securely
- Ensuring that only key personnel have access to sensitive information
- Releasing information to service providers on a strictly need-to-know basis
- Conducting regular audits of our security systems
Third Party Storage
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:
Cliniko -
https://www.cliniko.com/security/
Klaviyo -
https://www.klaviyo.com/security
Xero -
https://www.xero.com/au/security/
Stripe -
https://docs.stripe.com/security
Vital.ly
https://www.vital.ly/q/privacy_policy/
Aryia -
https://ariya.health/privacy-policy/
Australian Privacy Act -
https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act
Waiver
If you are communicating with me via electronic means such as email, Zoom, contact forms, Facebook, or Instagram, we may not have full control over the transmission or storage of any personal information disclosed (although we try to employ best practice cybersecurity standards at all times). You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible. If you are concerned about transferring particularly sensitive information, please ask us about alternative options that may be more secure. From time to time we may combine information provided by you with information gathered from:
- Your website
- Facebook
- Instagram
- LinkedIn
Cookies and Google Analytics
Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.
You can choose to configure your browser settings not to accept cookies, but this may interfere with the functioning of this website. Our website uses the following cookies:
- Analytical purpose to improve user experience and improve website performance
We use Google Analytics to collect information about your use of our website so that we can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here:
https://support.google.com/analytics/answer/6004245
Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here:
https://tools.google.com/dlpage/gaoptout
Access to Information
You can contact us to access, correct or update your personal information at any time. Please send your email to
laura@kyndnaturopathy.com.au. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available to you within 30 days.
Complaints
If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact us by sending an email outlining your concerns to us at laura@kyndnaturopathy.com.au. If you are not satisfied with our response to your complaint you may seek a review by contacting:
- The Office of the Australian Information Commissioner
- The health ombudsman in your state or territory
Notification of Change
When we update our Privacy Policy, we will post a copy of the revised policy on our website. It is your responsibility to check whether any changes have been made since your last visit.
Notification of Breach
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action.
If we still believe that you are at risk, we will notify the Office of the Australian Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
Thank you
Thank you for reading and respecting our Privacy Policy. This Privacy Policy was created with the support of Carefree Counsel. Copying it without permission is an infringement of copyright.
